Store Evaluation example
This is an example Store Evaluation survey. This survey includes questions like:
How many times in the past six months have you shopped at this store?
When you shop at this store do you come in to browse, look for a particular item, or both equally?
How often do you find what you are looking for when you shop at this store?
We hope this will help you create your own Store Evaluation survey. We
have not tested the validitiy or reliability of this survey. However, you may
use this as a starting point to help your own survey instrument. Feel free to
change and edit any of our survey templates to help you get started.
1) How many times in the past six months have you shopped at this store?
Select one...
None
Once
2-3 Times
4-5 Times
6-7 Times
8-9 Times
10 or More Times
2) When you shop at this store do you come in to browse, look for a particular item, or both equally?
3) How often do you find what you are looking for when you shop at this store?
4) How knowledgeable do you find the sales staff about the products we sell?
5) How helpful do you find the sales staff at this store?
6) How friendly do you find the employees of this store?
7) How comfortable are you shopping at this store?
8) How competitive do you find the prices at this store?
Please tell us how much you agree or disagree with the following statements:
9) This store is clean and well organized.
10) This store is well stocked.
11) The sales staff at this store is friendly and helpful.
12) Have you ever made any returns to this store?
13) How easy was it to return or exchange items at this store?
14) What was the main reason for your most recent return?
15) How satisfied are you with the store hours?
16) How satisfied are you with the location of the store?
17) How satisfied are you with the availability of parking at this store?
18) What do you like most about this store?
19) What do you like least about this store?
20) What, if anything, can we do to improve your shopping experience at this store?
21) What is your age?
Select one...
18-24
25-30
31-35
36-40
41-45
46-50
51-55
56-60
61-65
66 or Older
22) Are you male or female?
23) What is the highest level of education you have completed?
Select one...
Less than High School
High School
Some College
Associate's
Bachelor's
Master's
Doctorate
24) What is your annual household income, including all earners in your household?
Select one...
Less than $10,000
$10,000-$15,000
$15,000-$20,000
$20,000-$25,000
$25,000-$30,000
$30,000-$35,000
$35,000-$40,000
$40,000-$45,000
$45,000-$50,000
$50,000-$55,000
$55,000-$60,000
$60,000-$65,000
$65,000-$70,000
$70,000-$75,000
More Than $75,000
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