Local Library Satisfaction example

This is an example Local Library Satisfaction survey. This survey includes questions like:

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1) Approximately how often do you visit the local public library?
2) What type of materials do you mainly visit the local library to obtain?
3) How often do you request assistance from the reference librarian?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
4) How often is the reference librarian able to fully answer your questions?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
5) Overall, how satisfied are you with the services provided by the reference librarian?
  • Very Satisfied
  • Satisfied
  • Undecided
  • Dissatisfied
  • Very Dissatisfied
  • Not Applicable
6) How often do you use the library computer system to locate books or other materials?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
7) How often are you unable to locate books or other library materials that are listed in the computer as being available?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
8) Overall, how easy do you feel it is to use the library's computer catalog to find library resources?
  • Very Easy
  • Somewhat Easy
  • Undecided
  • Somewhat Difficult
  • Very Difficult
9) How often do you request materials from other branches in the library system?
  • Often
  • Sometimes
  • Rarely
  • Never
  • Don't Know
10) How satisfied are you with the length of time it takes to receive requested materials from other branches?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
11) How often do you visit the local public library to use a computer to access the internet?
  • Often
  • Sometimes
  • Rarely
  • Never
12) How satisfied are you with the availabilty of computers for use to access the internet?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
13) How often do you visit the children's department at the local public library?
  • Often
  • Sometimes
  • Rarely
  • Never (skip to question 16)
14) How satisfied are you with the selection of audio, video, and book resources provided in the children's department?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
15) How satisfied are you with the children's reading programs provided by the local public library?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
16) Are you male or female?
  • Male
  • Female
17) What is your age?
18) What is your total household income. Please include the income of all earners in your household.
19) Please tell us what you like most about your visits to the local public library.
20) Please tell us what, if anything, can be done to improve the services at the local public library.
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