Business Website Evaluation example

This is an example Business Website Evaluation survey. This survey includes questions like:

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1) For which of the following reasons have you visited our website? (Check all that apply)
  • Product Information
  • Product Support
  • Sales Information
  • Company Information
  • Company/Department Contact
  • Employment Opportunities
  • Other:
2) How did you hear about our website?
  • Friend
  • Search Engine
  • I am a Customer
  • Advertisement
  • Brochure
  • Other:
3) Please rate the overall content of our website.
  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
4) Please rate the ease of navigation of our website.
  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
5) Please rate the overall look of our website.
  • Excellent
  • Good
  • Average
  • Poor
  • Very Poor
6) Did you find the information you were looking for on our website?
  • Yes
  • No
7) What information were you not able to find on our website?

Please tell us how much you agree or disagree with each of the following statements:

8) The information on the website is clearly written and easy to understand.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
9) The website contains no grammar or spelling errors.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
10) The content of the website is up-to-date.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
11) The information on the website met my needs.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
12) The layout of the website is well-organized and clear.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
13) The links on the website are current and working.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
14) The text size on the website is easy to read.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
15) E-mailed questions were answered in a timely manner.
  • Strongly Disagree
  • Disagree
  • Undecided
  • Agree
  • Strongly Agree
16) Would you recommend our website to others?
  • Yes
  • No
17) Overall, how does our website compare to similar websites you have visited?
  • Excellent
  • Very Good
  • Good
  • Poor
  • Very Poor
  • Don't Know
18) Please tell us any suggestions you have for improving our website.
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