E-Learning: Support Services example

This is an example E-Learning: Support Services survey. This survey includes questions like:

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1) What is the name of the courseware package you are currently using?
2) How much external technical support from your vendor is required to maintain your courseware package?
  • A Great Deal
  • A Moderate Amount
  • Very Little
  • None
3) Are support services for administration provided with your courseware package?
  • Yes
  • No
4) What type of support services for administration of your course are provided with your courseware package? (Check all that apply)
  • Email
  • Phone
  • Online
  • Fax
  • Other:
5) How satisfied are you with the format of the technical support you receive from the vendor of your courseware package?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
6) Please rank the format of technical support you prefer with 1 being most important and 5 being least important.
  1 2 3 4 5
Email
Phone
Online
Fax
7) Is an integrated help system for administration provided with your courseware package?
  • Yes
  • No
8) Please tell us how satisfied or dissatisfied you are with the integrated administrative help system provided.
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
  • Not Applicable
9) Are support services for the student provided with your courseware package?
  • Yes
  • No
10) What type of support services are provided for the student with your courseware package? (Check all that apply)
  • Email
  • Phone
  • Online
  • Fax
  • Other:
11) Is an integrated help system for the student provided with your courseware package?
  • Yes
  • No
12) How satisfied are you with the integrated help system provided for students?
  • Very Satisfied
  • Somewhat Satisfied
  • Undecided
  • Somewhat Dissatisfied
  • Very Dissatisfied
  • Not Applicable
13) Overall, how satisfied are you with the availability of technical support from the vendor of your courseware package?
  • Very Dissatisfied
  • Dissatisfied
  • Satisfied
  • Very Satisfied
14) What additional support services would you like your vendor provide?
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